Refund policy

Last updated: November 25, 2025

Thanks so much for supporting our small business! Most items from WynnMade is made with care and produced on-demand just for you. Because of the personalized nature of our products, we’ve created a clear and simple refund policy to keep everything fair, transparent, and stress-free.

🌟 Made-to-Order Items (All Apparel, Custom Orders & Personalized Items)

Because these pieces are created specifically for you, we cannot accept returns or exchanges for:

  • Customer ordered wrong size 

  • Change of mind

  • Customized items (names, dates, colors, special requests)

  • Any design that was approved by you before production

BUT — if we mess up, we’ll absolutely make it right.

If there is an issue with your order (our mistake):

We will replace or refund if:

  • You received the wrong item

  • Your product arrives damaged

  • There is a printing defect or quality issue

  • The item is significantly different from what was advertised

Just reach out within 7 days of delivery with:

  • Your order number

  • A photo of the issue

  • A brief description

Email: support@wynnmade.com

We’ll fix it ASAP — no stress, no hoops.

🔁 Exchanges

Because everything is created on-demand, we do not offer traditional size or color exchanges.

If you’re unsure about sizing, reach out - we’re happy to help you find the perfect fit before ordering.

💳 Refunds

Refunds are issued to the original payment method.
Please allow 3–5 business days after approval for the refund to appear.

Shipping costs are non-refundable unless the issue was our error.

🚫 Cancellations

Orders may be cancelled within 24 hours of purchase. 
After production begins, cancellations are no longer possible.

📬 Lost or Stolen Packages

Once a package is handed off to the carrier, we cannot be responsible for lost or stolen deliveries.
However — we’ll help guide you through the claim process.

💬 Need Help?

We genuinely want you to love what you ordered.
If anything feels off, if you're unsure about something, or if you just have questions — reach out anytime:

📧 support@wynnmade.com

We’re here to make the experience smooth, personal, and stress-free.